National Bank of Canada

National Bank of Canada

History

Rome was not built in a day, and neither was National Bank. Over the years, a series of well-planned mergers, acquisitions and associations that have helped make the Bank the partner of choice for businesses and individuals in Canada and abroad.

Embracing diversity

National Bank sees diversity as a great source of richness and is committed to promoting it within all our business units. In addition to the four groups identified in the federal Employment Equity Act, i.e., women, persons with disabilities, visible minorities and aboriginal people, we seek to showcase a wide range of talents and skills, particularly in terms of age groups and cultural origins.

For example, in 2014, National Bank continued to support the lesbian, **, bi**ual and transgendered community.

For the eighth consecutive year, we hosted the Laurent-McCutcheon Award (formerly Fight Against Homophobia Award), an event organized by Fondation Émergence. In 2014, the award was given to playwright and screenwriter, Mr. Michel Marc Bouchard.

Who is the National Bank Ombudsman for clients?
Linda Monet is the Ombudsman at National Bank. Over the course of her career, she has held a variety of positions in legal affairs and compliance. Ms. Monet joined National Bank in 2000 and has since held positions related to securities, wealth management and personal banking. Ms. Monet is responsible for finding prompt, fair and impartial solutions to the problems submitted to her.

Role of the National Bank Ombudsman for clients
Operating at a senior level within the Bank, the Ombudsman is assisted by specialists in every sector in order to find solutions. The Ombudsman acts impartially and independently in responding to complaints fro m clients. A fair and balanced approach is guaranteed. As an influential officer within the National Bank, the Ombudsman also makes recommendations for specific changes that would enable the Bank to meet the needs of its clients and the general public more effectively.

Electronic Ombudsman Department Complaint Form
If you wish to submit comments or make a complaint, please complete the Message to the Ombudsman Department form. Please note that you will have to identify yourself.

Charter of the Office of the National Bank Ombudsman for Clients
Before submitting your complaint, ensure that you are familiar with, and fully understand, the Ombudsman’s role, mandate and mission as well as its commitments and your own, by reading the Charter of the Office of the National Bank Ombudsman for Clients.

Network

National Bank has a vast network of service units including branches, international centres in Canada and abroad, foreign-exchange counters, commercial banking centres, etc. Consult this section to find the service unit nearest you!

Subsidiaries

Over the years, National Bank has made a concerted effort to diversify its products and services in order to become the only financial partner you need. This has involved creating a number of subsidiaries, and we take pride in the way we've integrated their service offerings into our branch network.